At Metalicnc, every product goes through strict verification—from trial production and inspection testing to customer confirmation—before shipment. Our quality assurance process ensures that all parts meet the agreed specifications before delivery, minimizing the risk of nonconformities. We take pride in our precision and reliability, and every shipment is the result of a joint confirmation between our engineers and customers.

In the rare event that a delivered part does not meet the agreed specifications, we follows a transparent and responsible after-sales process. Customers can submit a claim with inspection data, photos, or videos clearly indicating the nonconforming features. Our quality team will review the case within 48 hours to identify root causes—whether related to design, machining, material, or logistics.

Based on the assessment, we provide appropriate solutions such as rework, remake, partial refund, or credit, in line with the order terms. All cases are fully documented and backed by inspection records to ensure traceability. To help us resolve issues faster, customers should retain original samples and all supporting evidence. Each case also feeds into our continuous improvement system to further enhance product quality and customer satisfaction